Privacy Policy

1. Information We Collect

To provide you with the best possible shopping experience for your outdoor sanctuary, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, telephone number
• Shipping Information: Delivery address, shipping preferences
• Billing Information: Payment details (processed securely through our payment partners)
• Account Information: Username, password (if you create an account)

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for currency and shipping purposes

Transaction Information

• Order history and purchase details
• Product preferences and browsing behaviour
• Customer service interactions and communications

2. How We Use Your Information

We use your personal information to enhance your garden furniture shopping experience:

• Order Processing: To process and fulfil your purchases of bistro sets, garden furniture, and outdoor accessories
• Customer Service: To provide support for order modifications and payment queries
• Personalisation: To recommend products that match your outdoor living preferences
• Communication: To send order confirmations, shipping updates, and relevant promotional offers
• Security: To protect against fraud and unauthorised transactions
• Improvement: To enhance our website functionality and product offerings
• Global Operations: To facilitate international shipping and multi-currency transactions

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

Service Providers

• Payment Processors: Visa, MasterCard, JCB, and PayPal for secure transaction processing
• Shipping Partners: Delivery services to ship your garden furniture worldwide
• Technical Support: IT service providers for website maintenance and security

Legal Requirements

• When required by law or legal process
• To protect our rights, privacy, safety, or property
• In connection with the sale or transfer of our business assets

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As an international retailer serving customers worldwide (excluding remote areas of Asia and select regions), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

Your security is our priority. We implement robust measures to protect your information:

• Encryption Technology: Industry-standard SSL encryption for all data transmissions
• Secure Storage: Protected servers with limited access
• Payment Security: PCI-DSS compliant payment processing
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law
• Regular Monitoring: Continuous security assessments and updates

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain processing activities
• Restriction: Request limitation of how we use your information
• Data Portability: Receive your data in a structured, machine-readable format
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to display relevant advertisements for garden furniture and outdoor accessories

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Big Brand Store with your outdoor furniture needs. We are committed to protecting your privacy as you create your perfect outdoor sanctuary.