Delivery

Our Delivery Promise

At Big Brand Store, we understand that creating your perfect outdoor space requires not just beautiful furniture and accessories, but also a seamless delivery experience. Our delivery services are designed to bring our carefully curated collections directly to your garden with care and efficiency, ensuring your outdoor transformation begins as soon as possible.

Whether you’re creating a cozy bistro corner or furnishing an extensive patio area, our delivery options cater to your needs while maintaining our commitment to quality service that matches the excellence of our products.

Shipping Options

We offer two reliable shipping methods to ensure your garden furniture and accessories arrive safely at your doorstep:

Order Processing & Delivery Timeline

• Order Processing: 1-2 business days
• Dispatch Notification: You’ll receive tracking information once your order leaves our warehouse
• In-Transit: Depending on your selected shipping method
• Final Delivery: Direct to your specified address

International Delivery

As part of our mission to enhance outdoor living experiences globally, we deliver to most international destinations. Please note that we are currently unable to ship to remote areas of Asia and select regions. Customs duties and import taxes may apply to international orders and are the responsibility of the recipient.

Returns & Exchanges

We want you to be completely satisfied with your Big Brand Store purchase. If for any reason you need to return an item, you have 15 days from the date of receipt to initiate a return. Please contact our customer service team to arrange returns and exchanges.